ALERT!!! PLEASE click SILENCE above, go to new layout. ;o)




"Death of bad customer service"

R.I.P bad customer service, hope to never rise again.

While the demise of a once great company, Woolworth's, that was a boon for all the members of the family, be it mums grabbing an impulse buy, or the kids loving the "pick'n'mix" sweet section is a shame, I do sympathise with the workers and the loss of work should it happen.

Sadly it's not only Woolworth's, but all of the stores, Woolworth's just left it too late to change things round, doubt it will be the only one though!

Like many other big stores, the real blame has to lie with the top heavy management and the serious loss of customer touch they once had. To often taking the customers for granted.

I can understand the workers anger, but like in most big stores, it's often a nightmare to get anywhere at any rate. Often patience runs out, the customer changes their mind and leaves without buying.

Also like buses that never seem to come alone but always in threes, there seems to always be a huge queue and a lone till working, even though there are often 4 or 5 of them, if you are lucky there may be two tills going, next to each other and those on the tills are "chatting" to each other...passing items through the scanner hardly noticing the shoppers.

The customers are naturally going to tighten their belts anyway with the current economic climate, they will now choose wiser too and customer service plays a huge part in that decision.

It's no coincidence that "smaller" shops have a regular loyal customer base, they are made to feel welcome each and every time. Where would YOU shop?

It's not a new thing, customer service quality has dropped massively over the last 20 years.
The rise of the multinationals has lowered the pleasure of the customer experience, go to any big supermarket and you are just one of many, not really any personal service at all.

What if all the workers OWNED the company?

Think that would make them more inclined to make you feel special?

Woolworth's is for sale...£1 !!

Yeah, maybe there are huge debts etc, but if that was something doable wouldn't it better than the total loss of it?

Personally if I took over that chain, I would scrap buying alsorts from any other place in the world and stock ONLY British produce made locally to the relevant shop.

Regardless, businesses are what makes YOUR life possible, look around you, EVERYTHING you have is created by a business, can you go without anything you use?
Your mobile?
Your PC?
Your cooker?
Your TV? etc.

Can you remember HOW the seller made you feel when you got any of these?
How they treated you?

Those who treat customer service as important as anything else will prosper.
Those who don't...die out!

Customers are what make businesses work!

Labels: ,

Bookmark and Share
Buzz this

spans = document.getElementsByTagName('span'); number = 0; for(i=0; i < spans.length; i++){ var c = " " + spans[i].className + " "; if (c.indexOf("fullpost") != -1) { number++; } } if(number != memory){ document.write('...continue reading
'); } memory = number;

@ 11:53 PM, , create a link to this post



"Magic of making up"

Relationships!!

We all have them, good and bad.

The one thing we all also know, when they end, friends say...

Don't worry, plenty of fish in the sea, get out there and get into the dating game again...and quick!

Bad advice if you ask me, for several reasons,
  1. Is it fair to have "emotional baggage" put onto someone else?
  2. Do they really want to meet someone else?
  3. If they do meet someone else, is ANYthing about that going to be genuine?
Probably not, most of the time all they can think about it is their ex and what they are up to.

Funny thing love!

While it may be true sometimes the split up is the best option, or the only option left to them, the majority of the time there are kids involved and in reality it's very few of those split ups that are "hopeless."

There is some very do-able things that will save any relationship, somethings you would never even think of and yet if people knew of them they would have a better chance of trying to make it work out, even if only for the children's sake.

But the real beauty of this knowledge is, why wait till you have the problems? Why not use them to strengthen your relationship?

Every relationship takes work as we all know, but it's what you work ON in the relationship that can make the difference between an ok relationship and a great relationship...and NO it's not the sex!!

It's the Magic of making up!!

Labels: , , ,

Bookmark and Share
Buzz this

spans = document.getElementsByTagName('span'); number = 0; for(i=0; i < spans.length; i++){ var c = " " + spans[i].className + " "; if (c.indexOf("fullpost") != -1) { number++; } } if(number != memory){ document.write('...continue reading
'); } memory = number;

@ 11:12 PM, , create a link to this post



"Funny old week really"

Cheers to whoever it was that kindly donated the dose of flu, I know google does some great things, it's just a shame don't help me avoid flu here like they do in the USA.

Now that would possibly help some. :o)

So, not too good, but at least I have not spread it all about, at least I hope not!

I did alot of writing in bed between the inevitable and sleeping with a real pen and notepad, you do remember them don't you? ;o)

Very productive, more than enough to help take my mind off what I was going through, even as much as keeping my temp a bit better than it was when I didn't do anything.

No "distractions", because there were no opportunities to procrastinate, surf, whatever.

Drawing mind maps was also a nice new experience!

Not glad to have flu though!

Mind you, it got me some results. ;o)

I digress.

Anyway, from that I got some real clarity and this had a great effect on my focus.

I realised part of the best option of the ones I had, was to in some ways revamp this whole blog, I can and maybe will move this to a .com/blog domain, no need to worry though it won't be now, or in two days, or anything, so plenty of notice will be made.

The reason for that would be so I can better utilise the main domain robsellen.com :o)

I have thought it out and consider it to be the best option, so I can add more and grow the site in certain directions.

For example:

I may NOT do all that, but at least I think I will see if it really would be viable to do.
The important thing is you the reader.

I know a few things I am doing, not exactly on here, but they will help a huge deal.

I hope to just be able to blog what I do on here to my hearts content, better and bigger, more often, on the .com/blog because it won't JUST be the main page. :o)

I even had a play around and decided to make a toolbar, a little bit of fun but also I can see some huge potential with that for the users and well as me. :o)

The toolbar?

Oh yeah well you can use it on firefox and ie, so try it out, see what you think and I will make it much better, not just leave it as is. :o)

Here is that toolbar.

Labels: , , ,

Bookmark and Share
Buzz this

spans = document.getElementsByTagName('span'); number = 0; for(i=0; i < spans.length; i++){ var c = " " + spans[i].className + " "; if (c.indexOf("fullpost") != -1) { number++; } } if(number != memory){ document.write('...continue reading
'); } memory = number;

@ 9:41 PM, , create a link to this post



"8 things everyone wants, or wants to be"

Ignore the doom and gloom, there really are only 8 things we ALL want to have or to be more of.
If you know more, please share ;o)

In no particular order they are...

Health,
Happiness,
Security,
Nice relationships in the family,
Nice friends,
Constant peace of mind,
Prosperity, however sized,
Hope.

8 things, what can you do to improve each of these...daily?

Improve one a day, as well as possible, or improve each a little daily.

Choices...oh yeah them, aren't you lucky, you CAN choose your choices, actions and results. ;o)

What do you choose?

Labels: , ,

Bookmark and Share
Buzz this

spans = document.getElementsByTagName('span'); number = 0; for(i=0; i < spans.length; i++){ var c = " " + spans[i].className + " "; if (c.indexOf("fullpost") != -1) { number++; } } if(number != memory){ document.write('...continue reading
'); } memory = number;

@ 9:46 PM, , create a link to this post