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"Death of bad customer service"

R.I.P bad customer service, hope to never rise again.

While the demise of a once great company, Woolworth's, that was a boon for all the members of the family, be it mums grabbing an impulse buy, or the kids loving the "pick'n'mix" sweet section is a shame, I do sympathise with the workers and the loss of work should it happen.

Sadly it's not only Woolworth's, but all of the stores, Woolworth's just left it too late to change things round, doubt it will be the only one though!

Like many other big stores, the real blame has to lie with the top heavy management and the serious loss of customer touch they once had. To often taking the customers for granted.

I can understand the workers anger, but like in most big stores, it's often a nightmare to get anywhere at any rate. Often patience runs out, the customer changes their mind and leaves without buying.

Also like buses that never seem to come alone but always in threes, there seems to always be a huge queue and a lone till working, even though there are often 4 or 5 of them, if you are lucky there may be two tills going, next to each other and those on the tills are "chatting" to each other...passing items through the scanner hardly noticing the shoppers.

The customers are naturally going to tighten their belts anyway with the current economic climate, they will now choose wiser too and customer service plays a huge part in that decision.

It's no coincidence that "smaller" shops have a regular loyal customer base, they are made to feel welcome each and every time. Where would YOU shop?

It's not a new thing, customer service quality has dropped massively over the last 20 years.
The rise of the multinationals has lowered the pleasure of the customer experience, go to any big supermarket and you are just one of many, not really any personal service at all.

What if all the workers OWNED the company?

Think that would make them more inclined to make you feel special?

Woolworth's is for sale...£1 !!

Yeah, maybe there are huge debts etc, but if that was something doable wouldn't it better than the total loss of it?

Personally if I took over that chain, I would scrap buying alsorts from any other place in the world and stock ONLY British produce made locally to the relevant shop.

Regardless, businesses are what makes YOUR life possible, look around you, EVERYTHING you have is created by a business, can you go without anything you use?
Your mobile?
Your PC?
Your cooker?
Your TV? etc.

Can you remember HOW the seller made you feel when you got any of these?
How they treated you?

Those who treat customer service as important as anything else will prosper.
Those who don't...die out!

Customers are what make businesses work!

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@ 11:53 PM, , create a link to this post



"Dam greedy banks"

Done it again, ripping me off with charges...costing me my connection..yet again!

Have had enough of the hassle from them.
I am astonished at the greed they show.

I went £2 over my limit...that's 4 dollars, and got a bloody charge which has wiped out what I had for my connection!

Bastards.

I am now going to write another letter to the bank to sort this out.

Meanwhile, looks like I am back the library like I am now writing this.

I am sick of the stress and hassle of struggling.

I will be on here as much as possible while waiting for that to sort out.

If I can do a review, or sell a few things from here it may help.

I will NOT let the banks get away with that sort of greed.

As usual shit customer service!

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@ 2:48 PM, , create a link to this post



"Sort your act out blogger"

Sad that Google has treated us old time bloggers who use the old blogger format instead of beta like second class bloggers.

I have posted three post and none have published!

SORT ya shit out blogger!

You did a sly and I think disrespectful thing when you set up blogger beta...making it better for people who use it, so trying to get more people to use it with own domains...well I don't want to use beta on my domain that way.

Alot of others don't either and yet I was one of the beta bloggers in the first place.

What a kick in the teeth.

Blogger wonder why most people prefer WP?

Sort it out Google!

I am tempted to move everything over to WP if I can get it sorted out.

You have mucked us about too long.

Any opinions?

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@ 4:15 PM, , create a link to this post



Back...

And badly disapointed about the lack of service I have had from BT and Tiscali...who now OWE me money!

Bloody nightmare...what happened to "customer service"?

Long time gone that is I think.

Looking at my inbox not much has changed in the bubble that is IM,"Internet marketing" that is.
Nothing new there then, to nick Andy's phrase!
Good to back and able to at least communicate with the world again.

I am looking forward to getting things back on track, while also trying ideas I have out, like selling these great driftwood frames I have been making...all from Chesil beach.


This is 32 inch long by 13 inch high.


Looking lovely if you ask me!
Any buyers?


Take care,

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@ 5:35 PM, , create a link to this post



BT.... the worse customer service ever?

Absolutely terrible and so ignorant.

After two hours of being messed about my brother got NO WHERE on the phone with them, just mucked us about.

The service is crap, second rate.

So, it is a letter to oftel and the head office of BT.

Dam idiots.

Take care,

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